Syxcloud - WEB/IoT - Degraded
Major incident
Access Control
IOT
TGC
Web hosting
API
Webshops
2024-03-21 12:30 CET
· 1 hour, 18 minutes
Updates
Post-mortem
March 25, 2024 · 12:34 CET
Cause:
Due to a manual change in the firewall, traffic with the DNS server was no longer possible. This resulted in internal DNS names no longer being resolved.
Solution:
Revert changes
Resolved
March 21, 2024 · 13:25 CET
Dear Customers,
We apologize for the recent disruption, caused by unforeseen technical issues on our firewall.
All current issues are resolved. If you have any further questions, call our servicedesk.
Our team is actively working to resolve this promptly to minimize any further inconvenience.
Team Vintia
Investigating
March 21, 2024 · 12:45 CET
Dear Customers,
There are currently technical problems with our web and IoT environment.
We are investigating the issue and will provide an update as soon as possible.
Our apologies for any inconvenience this may cause you.
Team Vintia
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